Terms and Conditions
Introduction
Welcome to Golden Cruiser – India’s largest automotive fluids manufacturer and first in the fight against counterfeiting by developing FakeSafe products. We are determined to bring new solutions through our innovation and source-to-service method. These Terms and Conditions (“Terms”) govern your use of this website, our products, and services. By accessing, browsing, or purchasing products from this website, you deemed to have understood and accepted the terms and conditions mentioned hereunder.
Golden Cruiser reserves the right to update or modify or revise these Terms from time to time. These changes will be posted on this page, and your continued use of the website signifies your acceptance of the changes.
Golden Cruiser offers a range of automotive products, including engine oil, coolant, brake fluid, transmission fluid and windshield washer fluid. The website allows you to browse, order, pay and have these products delivered at your designated address.
We are committed to ensuring that your experience with Golden Cruiser is safe, enjoyable, and transparent. The Terms and Conditions below outline important rules regarding your interaction with our website and products.
Scope of Service
Golden Cruiser provides an e-commerce platform that allows customers to purchase its automotive products. These include, but are not limited to, engine oil, coolant, brake fluid, transmission fluid, windshield washer fluid and other fluids necessary for automotive maintenance. By using this website, you acknowledge that the products offered are suitable for personal or business use in accordance with automotive needs.
We provide multiple services such as:
- Order Processing: Customers place orders for products through the website.
- Payment Handling: Secure online payments are processed through third-party gateways.
- Delivery: Products are shipped to customers via our logistics partners.
- Customer Support: Assistance with order inquiries and other assistance is available via our support team.
Golden Cruiser also offers additional services such as special offers, exclusive discounts, and a newsletter. These services may require separate agreements and conditions.
Account Registration and Security
Creating an Account:
To place an order, you need to create an account by providing personal information such as your name, shipping address, email address, mobile number and payment details. By registering, you ensure that the information provided is accurate and up to date.
If you are creating an account on behalf of an organization, you agree to use this account solely for your business dealings with Golden Cruiser.
Account Security:
You are responsible for maintaining the confidentiality of your login credentials, including your username and password. You should take all reasonable steps to prevent unauthorized access to your account and notify Golden Cruiser immediately if you believe your account has been compromised.
Golden Cruiser employs secure data encryption technology to protect your account and payment details. However, it is your responsibility to ensure your password remains secure.
Suspension or Termination of Account:
Golden Cruiser reserves the right to suspend or terminate your account if you engage in fraudulent activities, violate the Terms and Conditions, or provide false or misleading information during registration.
User Conduct and Obligations
As a user of Golden Cruiser’s website, you agree to the following rules:
- Comply with Laws: You agree to comply with all local, national, and international laws that may apply to your use of this website. This includes laws related to e-commerce, consumer protection, and privacy.
- Prohibited Conduct: You must not engage in activities that:
- Violate the rights of others (e.g., intellectual property rights).
- Use the website for fraudulent activities.
- Interfere with or disrupt the functioning of the website.
- Respect Others: All users are expected to treat others with respect and avoid discriminatory, offensive, or inappropriate behavior.
Order Placement and Payment
Placing Orders:
To place an order, you must add items to your shopping cart and proceed to checkout. At this stage, you will need to provide shipping information and choose a payment method.
Once the payment is successfully processed, your order will be confirmed and you will receive a confirmation email.
If you experience any issues with the website, please contact our support team immediately.
Accepted Payment Methods:
We accept a variety of secure payment options, including:
- Credit/Debit Cards: Visa, MasterCard, Rupay Cards, and others.
- UPI Payments: Unified Payments Interface (UPI).
- Net Banking: Internet banking from leading banks.
Payments are processed through secure payment gateways that comply with PCI-DSS standards, ensuring that your data is protected.
Payment Authorization:
After you confirm your order, payment will be processed. If payment is declined or fails for any reason, the order will not be processed until we receive confirmation of the payment.
Order Cancellation:
Orders may be cancelled if they have not yet been shipped. Once an order is dispatched, cancellations will not be possible.
Shipping and Delivery
Domestic Shipping:
We offer delivery to all major cities and towns in India. The expected delivery time is usually 5-7 business days, depending on the location.
International Shipping:
We currently do not offer international shipping.
Shipping Charges:
Shipping fees are calculated based on the weight and size of your order and the delivery location. You will be informed of the shipping cost before confirming your order.
Tracking Orders:
Once your order is shipped, our delivery partner will send you a tracking number so that you can monitor the progress of your package.
If you have any questions about the delivery status, feel free to reach out to our support team.
Return and Refund Policy
Return Policy:
We do not accept returns for any of our products. All sales are final. Please review product descriptions carefully before making a purchase.
Limitation of Liability
Golden Cruiser is not responsible for any indirect, incidental, or consequential damages that may occur as a result of using the website or purchasing our products. This includes, but is not limited to, loss of profits, personal injury, or damage caused by improper use of products.
Dispute Resolution
In the event of any disputes, both parties agree to resolve the matter through direct communication. If an agreement cannot be reached, the dispute will be settled through binding arbitration under the laws of India. The arbitration will be conducted in New Delhi.